Vertex Bricks – Contact Information

Email: vertexbricks@gmail.com
Phone: 202‑670‑9123

Location: Washington, DC

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Vertex Bricks, we guarantee that the LEGO® products you purchase are exactly as described and represented. All items are sourced directly from LEGO’s official wholesale supply chain, ensuring authenticity and consistency.

  • Product images are provided to accurately reflect the set you will receive.

  • Factory‑sealed LEGO® bags, original instructions, and sticker sheets are always included.

  • Box condition is carefully noted in each listing, with only minor shelf wear possible from transport.

You can shop with confidence knowing that the product delivered will match the images and description provided — genuine LEGO®, never repackaged or altered

How can I return an item?

At Vertex Bricks, we want your wholesale LEGO® purchase to be worry‑free. If you need to return an item, here’s how the process works:

  • Eligibility: Returns are accepted within 30 days of delivery. Items must be in the same sealed condition as supplied, with original packaging intact.

  • Process: Contact our support team with your order details. We’ll provide instructions for shipping the item back to our Denmark warehouse.

  • Inspection: Once received, the product will be inspected to confirm it matches return requirements.

  • Outcome: If approved, you may choose a replacement set or a refund to your original payment method.

  • Shipping: Return shipping costs are the responsibility of the buyer unless the item was defective or incorrectly supplier

Will you restock items indicated as “out of stock?”

At Vertex Bricks, we work directly with LEGO® wholesale supply channels to keep our inventory updated.

  • Items marked “out of stock” are regularly reviewed for restocking based on availability from LEGO® and demand from our wholesale clients.

  • Popular and collector sets are often replenished, though restock timelines can vary depending on LEGO® production cycles.

  • For rare or discontinued sets, restocking may not be possible once LEGO® has ended production.

We recommend using our stock notification service or contacting our support team to be alerted when specific sets become available again.

Where can I ship my order?

At Vertex Bricks, we provide reliable worldwide shipping for wholesale LEGO® orders.

  • Global Coverage: Orders can be shipped internationally to most destinations, using trusted carriers such as USPS, FedEx, UPS, DHL, TNT, Aramex, and EMS.

  • Customer Choice: During checkout, you’ll select the shipping agency that best suits your location and delivery needs.

  • Address Options: We ship directly to your provided business or residential address. For bulk wholesale orders, we also accommodate freight forwarding services if required.

  • Restrictions: Certain regions may have customs limitations or import restrictions on toys; our team will advise you if special documentation is needed.